My Personal Rants, Rages and Likes

This is were we get to talk about things that Interest us, Irritate us and Make us crazy

We would like to here your opinions so join in and post your personal comments

Related Blog Articles: Recent Posts

Dogs Are People To |

Dog Lovers And Pit Bulls |

Why do people need assault weapons

My rant about AT&T services
Tuesday, January 22, 2013 Updated: Saturday, January 26, 2013, 29924 views

Well I guess since I finished developing the Blog add-on for the content management system I might as well write my first ever Blog.

I don't know about the rest of you but I am getting tired of AT&T, They never tell you exactly what you are getting when you purchase a service.

I have been with them for many years and It never gets better

I started out with 4 phones , 3 IPhones and and Motorola Atrix.

The Iphone service is Good but the Atrix service was always a problem. After many failed attempts to fix the dropped calls and lowsey data service I finally dropped the Atrix account and went to Verizon and Got A Razr Maxx so far so good with that.

Everytime I went into the AT&T store they tried to sell me on U-Verse, I had my TV, Land-line and Internet with Time Warner for 20 years and never really had any major problems.

The people at the AT&T store were always nice and I liked them so one day I finally broke down and dropped Time Warner and Got AT&T U-verse along with land-line and internet service.

We have 5 TV's in our house plus a TV card on my computer so that when I am working at night I can watch the Angel games, they sold me 5 U-verse boxes, I had to give up the TV on my computer because there was really no way to hook up a box to it.

After the services were installed we started getting messages that said we needed to interupt a TV when you turned on other TV's I went back to the AT&T store to talk to them about it and after a long conversation with tech support they told me that the U-verse service only supports 4 active services (oh and I had the DVR also) so that meant you could only run 4 TV's or 3 TV's if you were recording something because the when you are recording that is a service.

THEN WHY THE HELL DIDN'T YOU TELL ME THAT WHEN YOU GAVE ME 5 TV BOXES.

As soon as I get off my ass I will switch back to Time warner, with them I can have as many TV's as I want, you dont need a box to run TV with them, just if you want HD.

OK thats the second major problem I had with AT&T

One of my sons needed a new IPhone because he was moving to Costa Mesa for college and I wanted to make sure he had a good phone so we could always contracts him.

He keeps dropping them and cracking the screen , so I went to the AT&T store and got him a new IPhone 4.

The sales person ask me if I wanted to get insurance for it, at first I said no then I ask if it would cover broken screens and they said yes.

I ask again, so if he breaks the screen he can bring it in and they will fix or replace it with no questions asked, they again said yes. So I added the insurance for $9.99 per month.

Well he has had the phone for a little over a year and finally dropped it and cracked the screen.

No problem I told hime to take it to the AT&T store and get it fixed or replaced, he came back and told me that it would cost $198.00 to replace it.

WHAT THE HELL

I called the store and talked to a manager and told him what I was told when I got the phone and he said he was sorry but they do not fix or replace phones I would have to take it to an IPhone store and it would cost $198.00 because they would just replace it.

Well I guess I should blame my self for not asking the right questions when I got the insurance like will there be any additional cost, but the sale rep could have told me that when I got it but then I probably would not have added the insurance.

LIVE AND LEARN!